Tawerna Rybaki Gdansk Old Town a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
23 April 2024 ~ Tawerna Rybaki Gdansk Old Town a Warning!
This story is sad but true. Its main protagonists are the world’s largest online travel agency, a so-called ‘apartment’ in Gdansk and last, but by all means least ~ or so it would seem ~ me, the customer.
A few weeks ago, I was returning from the UK to Kaliningrad. As you will know if you have read my earlier post, the journey is an onerous one: early morning, 4am start; Wizz Air to Gdansk; taxi to Gdansk bus station; three hours of loitering in Gdansk waiting for the bus connection; two-hour bus journey to the Polish-Russian borders; one-and-a-half-hours processing time at the borders (if you are lucky); forty-five minute journey to Kaliningrad.
“I know,” I thought, in an excited moment of uncharacteristic exhilaration, “I’ll break the journey up. I’ll stay overnight in Gdansk and catch the bus to Kaliningrad refreshed the following morning. What a spiffing idea!”
Intoxicated (it’s those English ales, you know!) by the cunningness of my plan, specifically the chance it would avail me of spending an afternoon sight-seeing around Gdansk Old Town and thereafter a relaxed evening dining out in a restaurant of my choice, I was on Google before you could say ‘you will only end up on Booking.com’, and two minutes later, having keyed ‘Hotels in Gdansk’ into the browser, there I was, on Booking.com.
Now Gdansk, like any other large tourist city, is not short of a hotel or two, and before I could apply one of the many Booking.com filters, I had been directed to the most expensive hotels in the city. My stay was an out-of-season booking, when £120+ seemed a tad extravagant for crashing out for the night. The in-season prices, or rather open season on gullible punters’ bank accounts, are beyond a profligate’s dream.
Screenshots from hotel-booking websites taken on, appropriately, April Fool’s Day, 2 April 2024 (April Fool!), show that the in-season prices for almost all accommodation in Gdansk has trebled. If you are a real mug, you can even pay in excess of £600 a night just to slide between the sheets.
I personally, could never justify paying anything like that, even if I had a name like Elon Muskrat, after all a bed’s a bed, and unless you’ve got a nice bit of totty with you and don’t mind being sexist by saying so, what’s the point of stumping up more dosh than you would if you accidently went to a brothel. And you would; wouldn’t you!
No, I was looking for somewhere perhaps not exactly as cheap as chips or for the price of a shish kebab from fatty Abdul’s burger bar, but at least pegged at a price so that I would not cry come the morning after, “They should really invent a pill for this! Oh why, oh why did I open my wallet last night!”
Applying Booking.com’s filters, but sparingly (one can have quite enough of a silly thing), their search engine unearthed several hotels that accorded with my budget and requirements, namely rooms at 40 to 60 pounds a night and a hotel in easy walking distance of the city’s bus station. Clapped-out, Gdansk bus station is the hole in the crown where the jewel never was, and so say all of us.
Within seconds I was faced with a series of affordable options, including something that I had never used before, rentable apartments. Apartment is such a wonderful word, is it not? It certainly beats ‘flat’ or ‘bedsit’ or a single room with no hotel lobby and no staff on hand to help you out in the unlikely event that something goes wrong, and some of these apartments in Gdansk, when taken out of season, are as cheap as the paper we used to wrap chips in before the EU ruled that we couldn’t.
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
Always one for adventure ~ I bought a new cravat last week ~ I latched onto an interesting place, the exotic name of which, appealing photographs and exquisite reviews plastered over the net were surely too good to be true. Let me just repeat that, ‘Too good to be true!’
The place in question, and I had no question to ask, after all wasn’t I about to book this ‘apartment’ via one of the net’s most acclaimed online accommodation booking sites, Booking.com, was called Tawerna Rybaki Old Town. I repeat: Tawerna Rybaki Old Town.
“Let’s do it!” I said, saying it out loud, as if somebody else was with me, a party to my decision. There’s confidence for you!
And by Jove, I did it!
Tawerna Rybaki Gdansk Old Town
At 39 quid for the night, and as Booking.com’s receipts rolled into my email inbox (and don’t they just!), I do not mind admitting, I was feeling rather smug. But that was because at that point in time I assumed I was all booked up, rather than being something else that inconveniently rhymes with that phrase.
A couple of days rolled by (I probably went to the pub in between.), when, for some inexplicable reason, possibly prompted by that fate-tempting phrase, ‘in the unlikely event that something should go wrong’, I returned to my booking receipt.
It was all looking self-explanatory, until I spotted something that I thought was rather odd.
In a box within the tabulation, a third of the way down the page, a statement appeared in English ~ ‘A door code is needed’ ~ and beneath it a longer sentence, but this was written in Polish. I copied the sentence in Polish and pasted it into Google’s translator, but it did not tell me anything that I did not already not know, such as where was the code that was needed?
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
I searched through the plethora of booking receipts but found nowt. So, I emailed the apartment owners using the email link on the form and left it at that. Two days passed ~ nothing. I emailed again, ensuring that my second email was flagged ‘urgent’. As before, I received no reply.
It was surely time to get in touch with Booking.com and ask for clarification. If only life was as easy as it was before the internet!
Booking.com ~ Is there anybody there?👻
Booking.com had sent three or four automated emails to me regarding my booking, none of which, as far as I could see, contained their contact information.
A Google search for Booking.com’s telephone number or a live chat option unearthed several dud numbers and no live chat.
With a sense of intense foreboding, fuelled by déjà vu (we’ve all been here on the net), I turned to their website — nothing.
“Perhaps,” I mused, “they want me to open an account so that they can fill my email inbox with a load of shitey ads.” I was already running out of time and patience, so I placed my trust in my email spam box and signed up as they wanted.
And here is where the nightmare truly began. Next stop the Twilight Zone.
We all know, or should know from hard and frustrating experience, that many, far too many, online-only trading companies, large, exclusive and monopolistic, demonstrate unparalleled expertise in the art of concealing their contact details.
The irony of this is that we are supposedly living in the so-called information age; communication made easy!
Booking.com are by no means the only organisation whose website is constructed like a maze, with lots of circuitous paths, junctions and dead ends guaranteed to flummox anyone impudent or desperate enough to try to speak to someone or message a real human entity, something preferably in human form, possessing eyes, ear holes, a voice, and maybe even a brain, with which to reply to queries.
I appreciate, of course, that Booking.com is an aggravator, sorry, I meant to say aggregator, and as such does not want to encourage every Tom, Dick and Ikmar to swamp the lady at customer support with a lot of unnecessary questions. But when accommodation proprietors who have already taken your dough shun your attempts to contact them, then, to quote the telephone ad of old, it really is “nice to talk”.
The slideshow below illustrates how well hidden Booking.com’s contact details are. Apologies for the ‘misty’ images, but symbolically speaking they capture perfectly the obscurantism encountered in searching for what could and should be a simple highlighted click away, ie ‘Contact Customer Support’.
As soon as you are directed to ‘Please read our FAQs’ (Frequently Asked Quackery), you can be sure that you are dealing with a company that will stop at nothing to thwart your outrageous ambition to speak to someone human. Rest assured, that you will never find what you are looking for by reading FAQs — an abbreviation that should be changed under the Trades Description Act to reflect what it actually stands for. I suggest FKUs.
Finding the means by which to communicate directly with Booking.com requires the patience of Gungadin ~ perhaps it was he who designed the site. “Hello, can I speak to Mister Mykel Hart, please…” to be said in a sing-songy Asian voice.
But, as it applied to my experience, there was no one there to talk to, not from India, from Pakistan not even from Asian Leicester.
I had signed up to Booking.com; I had spun the internet roulette wheel: round and around and around we go, where we’ll end up nobody knows.
Having entered an Edgar Allan Poe nightmare world, I eventually find a link to the ‘HELP (for Pity’s Sake Help Me, Somebody!) Centre!!!!’ But it does not end there!
I click on the Help Centre link and am taken to a Welcome to the Help Centre window. ‘Send us a message’ or ‘Call us’ does not take you anywhere. The options are to ‘Sign into your account’ or ‘Continue without an account’. I had already had a brief whizz around the signed-in account and had whizzed out of it again, having found nothing that I wanted and lots of what I could do without, so I decided to plump for the ‘Continue without an account’ option.
I am then asked to fill in my booking details, which I did with gratitude.
The next window asks: ‘How can we help?’ Beneath this there is a whole list of fob-off things that you do not want help with. But no visible means by which to talk to or to message someone. So, I click on ‘More’, which is at the bottom of the list. Note, however, that in order not to go around and around and around on the seemingly never-ending carousel, you must type something in the search box, even if it is only ‘arseholes!’ I refrained and typed in ‘key’.
In the next window the name and dates of my apartment appeared with a little picture next to it, and below this another lost, sorry, I meant to type ‘list’, headed ‘Things you can do’, which looked very much the same as the list two pages back, except, perhaps, for the option ‘Please Commit Suicide, which was not included, since the site designer was no doubt convinced that by the time you reached this window you would instinctively want to jump out of it.
Not wanting to oblige, I clicked instead on ‘Other topic’ at the end of the list (where else?!). The last of three options in this list was the intentionally vague, ‘Something else’. Heaven forbid that they might indicate that this was where you might find a telephone number or a messaging option.
Are you still with me at this point? I know the feeling!
The next window was called ‘Get in touch!’
“Yu don’t say!!’
But the recommended option was to contact the owners of the property. This was an absolute ‘No No’, as I had already received no replies to two emails and did not want a third.
So, we click on ‘More contact options’.
Once again, the drowning man instead of getting a life raft is thrown a straw, as you are siphoned off again down the dead-end direction of the never-answering property owners. But here, at last, is a chance to communicate. You’ve ducked and dived and weaved and woven and at last more by luck than design you find yourself at the core of the puzzle. The options open to you are to telephone customer service or send them a type-written message. I opted for the latter, as I wanted them to respond in writing.
And so it was, having travelled in my mind to the very antipodes of Distress and Despair, I wrote:
“I note in my booking there is reference to a key code to access the property. However, it is not clear whether there will be someone at the property to provide this code, or if the code should have been included in the booking confirmation. I have contacted the property twice by email for clarification, but they have not replied. Please advise.”
I did get a response. I wondered if I would. But I wasn’t convinced. Here it was stated that the owners of Twanky Dillo apartment would send me by telephone or email the entry code for the apartment on the morning of my booking. I did not like it, but I left it like that. ‘Don’t hold your breath!’ was the maxim that sprang to mind.
Tawerna Rybaki Gdansk Old Town
Now, I’m not the world’s most cynical guy … but, come the day, there I was, extremely tired after my early-morning flight, standing in this beautiful, aged-like-a-fine-wine street in Gdansk’s Old Town, having just been deposited by an airport taxi, the driver of which confessed that even using his sat-nav, he was having trouble locating the address that I had given him ~ the address of my lovely apartment.
Let me reiterate the name of that apartment and the apartment’s address in case you have missed my previous references:
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
There I stood with my laptop case in hand, a weary traveller in Old Town Gdansk.
And a more enchanting, bohemian street you could not wish to be standing in. Now, all that was needed was to find your room, deposit your case, freshen up and sightsee until you drop. Little did I know that I would walk … and walk … and walk, but devoid of all enjoyment, and by the end of the day I would be more than ready to drop.
Not comfortable still ~ I am a pragmatic pessimist ~ I strolled slowly up the street peering at the property numbers, more than certain that I would not find the apartment I was looking for. And would you Adam and Eve it, there was a 7/8, and next to it an 11/12, but as for 9/10 it was nowhere to be seen. Perhaps they forgot to rebuild it after Hitler blew it up?
I will not say that I did not believe it. I did believe it, but wished to be proven wrong. I walked that same stretch of street three times, as though by doing so the missing numbers would miraculously make themselves known to me, but no such luck and more of the same eventually had me pop inside a café and ask the people therein if they knew the mysterious whereabouts of mislaid numbers 9 to10.
Nice people but no idea. They suggested I try the alley next door.
This little street fanned out into a wide rectangle with flats on either side, but number 9/10 was not among them. I walked to the end of the street and back again, but, as the song goes, on completion of this exercise ‘I still hadn’t found what I was looking for’.
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
I retraced my steps, peered up and down the street that traversed the one I was walking, and then, none the wiser, returned to the café where I had asked directions before.
It may strike you as strange, but the café people did not know any more than they did 20 minutes previously.
Over another coffee, I tried to telephone the apartment which did not exist and whose owners never reply to their customers, but my O2 roaming was roaming somewhere else, and the café had no wireless internet with which to connect my laptop. As I said earlier, we expect too much; this is the age of communication. Now, had there been a telephone box …
But this would not have helped either. Four or five streets later (I had begun looking for alternative accommodation), somehow I manged to make a phone call, but the number for apartment Twanky Wanky returned the message, ‘unrecognised’. So, their email is unmanned, and their phone number is a false one.
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
By now, I had drunk three more coffees in as many cafes, none of which had wireless internet, neither customer toilets, and this, the latter, let me tell you, is a real problem in Zloty land: public loos are few and far between and when you do eventually find one, if indeed you do, you either pay up or pee yourself.
As I trudged moodily through the very streets that I thought I would enjoy, my laptop bag crammed with presents, which made it all the heavier, I wondered if I was the victim of a cynical and sadistic trick that had me following signs to the loo only to be taken around and around in circles. Perhaps the loo signs were Booking.com sponsored and soon I would come to FAQs?
As luck would have it, I remembered the subterranean bogs on the little side street where I was told Twinky Winky apartment might be, so I detoured back there, disturbed the female bog attendant who was sucking on a fag (ah, hem), gratefully used the loo and upon emerging from it, happened to cast a glance into a gated compound, and guess what it was I saw there locked away and hidden? Yes, you’ve got it right: the elusive numbers 9/10. This astonishing discovery, as elucidating as it was, mattered not a jot, since I neither had the code which would allow me to access the gated compound or the code for the door of the property.
F.ck! F.ck! F.ck!
All I wanted now was to find a hotel, dump my case and secure a room for the night. I was exhausted; bear in mind that I had been up since 4am and had undergone the cattle-market of travelling discount airways.
I wanted a hotel desperately, but I was not prepared to pay silly money, even in my beleaguered state.
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
A young lady in a bar (where else!) after telling me that I looked much younger than I was (I told her I used Buttocks.) offered to put me up for the night (I think that’s what she said?) for nothing. But as I am rather fussy about who it is I get mugged by, I politely declined her offer, and me and my trusty laptop took to the streets again.
In another bar, I met a young lady (I don’t make a habit of this … Trust me, I’m an antique dealer), who would have been speaking perfect English if she could lose her American accent. She sympathised with my plight. “Have you been had?” she asked. “Well, not recently and not as much I’d like,” I Frankie Howard replied (for the edification of deprived millennials, Frankie was a camp comedian). She then asked me where I was going, and when I replied Kaliningrad, an ominous hush fell over the bar. She then treated me to a diatribe about Russia and the Russians, before admitting that she wasn’t too fond of most of western Europe either, and couldn’t stand the globalists. But she had been drinking all night long and had the very English female habit of saying F.ck! a lot.
Having enjoyed my brief encounter with Miss F.ckalot, off I trudged, completely in the wrong direction to the one in which I wanted to go, but with the applaudable compensation that I ended up on the historic side of the river.
The sky was a complementary blue and the air crisp with the first flirtation of spring. As tired as I was, I made time to make love to the scenery. I even unzipped my camera. But I shied away from the top-price hotels with their fancy names and liveried doormen.
There are very few places in the world as distressing as the immediate area that borders Gdansk’s bus station, and it was quite far on foot for a senior citizen who had already spent two hours plodding the cobbled pavements to drag himself to, but I reckoned that close to the bus station there must be a cheap hotel.
I reckoned wrong. There wasn’t. At least a visible one.
I stopped and asked a taxi driver if he knew of a budget hotel? He didn’t. Why should he? He was only a taxi driver. In the golden age of communication an impediment indeed.
I walked and walked, and based on the same hypothesis that travel stations were associated with hotels, ended up at the city’s central railway station. Here, as everywhere else, there was no hotel in sight. But then it happened. The man up there answered my prayers, either that or it pays to advertise. Lit up, like a beacon of hope, white, bright, refulgent and gloriously unmissable, it could have been a mirage but thankfully was not. Two simple but adorable words on top of a high-rise building: here is the ‘Mercure Hotel’, they said.
With blisters on my feet and soul, I hopped into the nearest taxi and dismissing as a fait accompli the taxi driver ripping me off, 10 Euros for a four-minute trip, I asked the delightful man, whom my feet regarded as their saviour, to part the waters of my discontent and take me to the Mercure.
Could it have been the height of the Mercure or its grand, perpetual revolving door that made me think ‘too costly’? This we will never know. But I went in all the same. Went in! I actually just went in! I didn’t need a door code? All I had to do was walk through the open door — the revolving door that never closes — and there was a reception desk and someone there to talk to! Don’t you just love a proper hotel?! Asking the price of a room for a man dead on his feet, the reply came back ‘sixty quid’. Good enough! Job done!
Yes, the electronic door card did not work the lift the first time I tried to use it, no matter how I waggled it! Yes, the toilets were also electronic door-card operated. Yes, the lighting system in the hotel room only came on if one shoved the card in the reader attached to the wall. And yes, wasn’t it all, in spite of this, wasn’t it all so lovely!
My stay at the Mercure, which I would like to write about later, was a blessing and would have been no less so had I not been led a merry dance by the owners of an apartment in Poland, which might have been just the ticket if, after I had paid the tariff, they had simply provided the codes I needed to get me through the door.
Pay heed to my experience. It is a warning to the unwary.
It was bad enough as it was, but imagine how worse it could have been had I not been travelling light! I only had a laptop case, not a 35kg bag!
The moral of this story is, if you are going to run the risk of booking an apartment room instead of a proper hotel, ie a place which has a front desk with staff that you can talk to, make sure you get your key code early. Otherwise, take a burglar with you, a ladder and a battering ram.
Think this is a joke? It’s not so funny when it happens to you!
Tawerna Rybaki Old Clown
Pillock 910, Sodyou, Gdwańks, blank blank, Poland
Tawerna Rybaki Old Town Gdansk a Warning to the Unwary!
Piwna 9/10, Srodmiescie, Gdańsk, 80-831, Poland
NOTE> Booking.com: Once I had alerted Booking.com to my plight, they were quick to respond to me and quick to issue a refund for the booking, which included the difference between the price of the non-accessible apartment and the cost of a night at Mercure Hotel. I am grateful to them for this.
Copyright © 2018-2024 Mick Hart. All rights reserved.
